FAQ's

What is Dilla AE?

Rheah is an online marketplace dedicated to showcasing products from small sellers. Our platform offers a diverse range fashion products, providing customers with access to high-quality dresses while supporting local businesses.

Where do you ship from?

All of our sellers are located in the United Arab Emirates and Russia mainly.

How can I contact a seller for product inquiries?

To contact a seller regarding a specific product, simply navigate to the product page and look for the "Contact Seller" button located below the product description. Clicking on this button will allow you to send a message directly to the seller, where you can inquire about product details, availability, or any other questions you may have.

How do I create a seller account on Dilla AE?

Creating an account on Dilla AE is simple and free. Just click on the "Sign Up" link , fill out the required information, and you're all set to become a member on Dilla AE!

Is it safe to shop on Dilla AE?

Yes, shopping on Dilla AE is safe and secure. All our transactions are 100% SSL secure and powered by Stripe. We prioritize the protection of our customers' personal information and utilize encryption technology to safeguard all transactions. Additionally, we carefully vet sellers to ensure they meet our quality standards and provide reliable customer service.

What payment methods are accepted on Dilla AE?

Dilla AE accepts various payment methods, including credit/debit cards, and other secure payment gateways. You can choose the payment method that's most convenient for you during the checkout process.

How are shipping costs and delivery times determined?

Shipping costs and delivery times vary depending on the seller and the location of the buyer. Each product listing on Dilla AE provides information about shipping options, estimated delivery times, and any associated costs. Some sellers may offer free shipping too.

What if I have a problem with my order?

If you encounter any issues with your order, such as missing items, damaged goods, or other concerns, please contact the seller directly for assistance. You can do this by clicking on the "Contact Seller" button on the product page or reaching out to them through your order history. If you're unable to resolve the issue with the seller, our customer support team is here to help.

Can I return or exchange items purchased on Rheah?
  1. Return and exchange policies vary depending on the seller. We recommend reviewing the seller's policies listed on their product pages or contacting them directly for information about returns and exchanges. Rheah strives to facilitate smooth transactions and satisfactory resolutions for both buyers and sellers.